last updated: April 2018
For the purposes of this policy, KiK defines the term “Customer” as an entity with which KiK has an established relationship, the term “Respondent” as any individual who purchases products provided by KiK or who is included as a contact in a Customer’s account and the term “Visitor” as an individual that visits our front-end website (for example www.kik.co.uk).
Any information stored on KiK’s platform is treated as confidential. All information is stored securely and is accessed by authorised personnel only. KiK implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
- Collection and use
The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Customers and Users.
2.2 Website Visitors
If you are a Visitor to our website only, and not a Customer to a survey, purchaser or a user of our other web sites, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in KiK products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between KiK and yourself.
KiK gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.
2.2.1 Purpose of processing personal data
KiK uses the collected data to communicate with Visitors, to customise content for Visitors, to show ads on other websites to Visitors, and to improve its website by analysing how Visitors navigate its website.
2.2.2 Sharing personal data
KiK may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyse the Visitor behaviour on its website.
2.2.4 Links to other sites
If you wish to inquire about your Personal Data that may have been collected by KiK purchases, we recommend that you contact us via our contact form or email us at firstname.lastname@example.org or call us on 0330 024 0121.
In order to provide services to its customers, KiK collects certain types of data from them. Furthermore, KiK collects information from customers when they sign up to the newsletter, make a purchase or create an account. This section will describe how these types of data are collected and used by KiK as well as geographical differences that effect this policy. Data entered or transferred into KiK by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by KiK without express consent from the User.
2.4.2 Collection of User data
During a Customers registration and later on KiK’s website, they provide information such as name, company name, email, address, telephone and other relevant data (KiK does not hold any payment details). This information is used by KiK to identify the Customer and provide them with support, services, mailings, sales and marketing actions, billing and to meet and other contractual obligations.
KiK Customers can at any time access and edit, update or delete their contact details by logging in with their username and password to KiKs website www.kik.co.uk. KiK Customers may create more accounts with different privilege levels within their account. It is the responsibility of the Customer that creates other Customer accounts, to choose the level of access each User should have. Once these new Customers log into KiK, they meet the definition of Customer in this policy. KiK will not retain Customer data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.
2.4.3 Processing in the European Economic Area (EEA)
For Customers with accounts located in KiK’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and KiK’s processing will take place in accordance with the GDPR.
KiK processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:
The KiK entity which you as a Customer entered an agreement with when using KiKs platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Respondent data, as outlined in the “Collection of Respondent data” section, the Customer will be the Controller in accordance with Directive and GDPR, and KiK will be the Processor.
KiK adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, KiK processes all data provided by its Customers with accounts in its European Data Region, in the European Economic Area (EEA) only.
All data collected by KiK through surveys will be stored exclusively in secure hosting facilities provided by UK Fast. KiK has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
- Retention and deletion
KiK will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, KiK’s Customers have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Customers with an active account will therefore have the responsibility to delete data when required. When a user’s account is terminated or expired (no use after 5 years), all Personal Data collected through the platform will be deleted, as required by applicable law.
- Acceptance of these Conditions
- Our Legal Obligation to Disclose Personal Information
We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to KiK or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
- KiK’s Data Protection Officer
KiK has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Attn: Data Protection Officer
4 Beacon Rd
- For Further Information
If you have any further questions regarding the data KiK collects, or how we use it, then please feel free to contact us by email at: Info@kik.co.uk, or in writing at:
Attn: Data Protection Officer
4 Beacon Rd